1. General Provisions

• This policy has been prepared in accordance with Consumer Protection Law No. 6502 and related legislation.
• Presentation of an invoice or receipt is mandatory for all return transactions.
• Return conditions vary depending on the nature of the product or service and are specified below.

2. Right of Withdrawal (14 Days)

• The consumer has the right to withdraw from the contract within 14 days from the date of delivery.
• Notification of withdrawal may be made through the following communication channels:
  • Email: bilgi@bluewater.com.tr
  • Phone: +90 212 640 13 61
• The product must be returned complete, including all accessories and documentation, and preferably in its original packaging.
• Once the returned product reaches Bluewater, the refund will be processed within 14 days in accordance with applicable legislation.

3. Cases Where the Right of Withdrawal Cannot Be Exercised

• Used or installed water treatment systems
• Opened filters, cartridges, and other consumable products
• Customized or made-to-order products
• Products not suitable for return due to hygiene reasons

4. Return Conditions

• The product must be returned in its original packaging and in resalable condition.
• There must be no breakage, scratches, impact damage, or liquid contact.
• All accessories and complementary parts must be included.
• Returns may be rejected if signs of use or missing components are detected.

5. Returns via Shipping

• Shipping procedures and costs for returns made under the right of withdrawal are evaluated in accordance with legislation and implementation principles.
• For defective or faulty products, shipping costs are covered by Bluewater.
• In cases of return due to customer preference, shipping costs may be borne by the customer.

6. Defective Product Procedure

• If shipping damage is detected, it is recommended to prepare a damage report with the courier upon delivery.
• In the absence of such a report, evaluation of shipping damage may be limited.
• If a defect is confirmed after technical inspection, one of the following options will be applied:
  • Free repair
  • Product replacement
  • Refund

7. Installation and Assembly Services

• If the installation service has been fully completed, the service fee is non-refundable.
• Even if the product is returned, installation service fees are not subject to refund.

8. Commercial Customers

• The right of withdrawal may not apply to commercial or corporate purchases.
• Return conditions are subject to the relevant commercial agreements.
• Returns are not accepted for used or project-specific products.

9. Refund Process

• After return approval, refunds are processed using the same payment method whenever possible.
• Due to bank or payment provider processing times, refunds may take 1–7 business days to reflect in the account.

10. Contact Information